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Course Description

This course is designed to cover a variety of skills associated with the Income Maintenance Caseworker role to determine service eligibility. Specific focus will include proficiency in the utilization of the NC Fast application. Other topics will include skills in communication, interviewing, time management, data gathering/compiling, and data analysis.

Learner Outcomes

Upon completion of this course, students will demonstrate an understanding and proficiency in the following:

  • DSS Client Interviewing Skills
  • FNS Changes
  • MAGI Application Process
  • Application Entry
  • MAGI Changes
  • MAGI Review

Prerequisites

Pre-requisite is HRD-4000H1, Human Services Exploration – DSS Caseworker.
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