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Course Description

This course covers skills and strategies designed to provide employability skills training and career exploration for the role of Income Maintenance Caseworker within the Division of Social Services agencies. This course is a pre-requisite to HSE-3220 Income Maintenance Caseworker - NC FAST.

Learner Outcomes

Upon completion of this course, the student will demonstrate an understanding/proficiency in the following:

  • Entry-level skills required to be an employee of DSS
  • Basic computer and keyboarding skills
  • Interviewing skills and resumes
  • Workplace success skills
  • Customer service skills
  • DSS and NC FAST terminology
  • Basic navigation skills in the NC FAST system

 

Notes

If you are unemployed, underemployed, or received notification of a pending layoff, you may qualify for a tuition waiver to cover the cost of this class.
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