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Course Description

Learn how to correctly anticipate and meet your customers' needs. In this course, you will discover a number of dynamite methods to bring out your best and also do the same for the people you work with. You will learn how to measure customer service, how to effectively communicate, resolve complaints, and build long-lasting customer service programs.

Learner Outcomes

What you will learn:

Lesson 1 - Winning Customer Service
Lesson 2 - Customers Revealed
Lesson 3 - Customer Expectations
Lesson 4 - Customer Service: Why Do It?
Lesson 5 - The Decline (And Revival) of Customer Service
Lesson 6 - Moving Forward With the Four P's
Lesson 7 - Traits of Outstanding Customer Reps
Lesson 8 - Measuring Customer Service
Lesson 9 - Customer Service Communication
Lesson 10 - Helping Upset Customers
Lesson 11 - Motivating Your Team Part I
Lesson 12 - Motivating Your Team Part II

Notes

This course is offered in partnership with ed2go(tm) online education. Access to a PC, the internet, and an active email account is required to participate in this course. To access course and materials when the course starts, students must register for an ed2go(tm) account at www.ed2go.com/cccc.

Prerequisites

There are no prerequisites to take this course.
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