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Course Description

Whether learning the foundations or taking your career to the next level, a Google IT Certificate opens doors to in-demand jobs. IT Support involves troubleshooting and problem solving to help computers and networks run smoothly, while providing great customer service along the way. This hands-on, practical course provides the skills needed for an introductory level job in IT support, with no relevant experience required. Main topics include troubleshooting and customer care, networking, operating systems, system administration, and security. Upon successful completion, students will earn the Google IT Support Technician certificate. This course is one of six short-courses in the Google IT programming suite.

Learner Outcomes

Upon completion of this course, students will:

  • Understand core concepts to all IT Support jobs, including troubleshooting, customer service, networking, system administration, operating systems, and security.
  • Know how to assemble a computer, write effective support documentation, route paths and subnets, manage device software, and more.
  • Dive into working with Linux, Cloud Computing, and Command-Line Interfaces.

Notes

Students will need a computer with internet access, streaming video capabilities and Coursera.

Credential Information

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Section Title
Google IT Support Technician
Section ID
100327
Section Schedule
Feb 10, 2025 to May 08, 2025
Type
Online
Dates
Feb 10, 2025 to May 08, 2025
Type
Lab
Days
W
Time
6:00PM to 8:00PM
Dates
Feb 12, 2025 to May 07, 2025
Location and Schedule
View Details
Contact Hours
156.0
Location
Delivery Options
CLASS  
Course Fee(s)
Registration Fee >50 Hours non-credit $180.00
Additional Fee(s)
Insurance Fee $1.00 Mandatory
Campus Access Parking and Security Fee $2.00 Mandatory
CE Technology Fee $3.00 Mandatory
CEUs
15.6 CEUs
Drop Request Deadline
Feb 05, 2025
Transfer Request Deadline
Feb 05, 2025
Instructors
  • Michael Peluso
Section Notes

County:  Chatham/Online

Student access to Blackboard begins 2/10

No class 3/6-7, 4/16-18

Class Format and Breakout of Hours

The instruction method of this class is hybrid (>50% online instruction).  

  • 132 online, self-paced hours
  • Online hours vary and average 12 per week
  • 24 seated lab hours (2 per week, students may participate virtually)

Students are learning on their own each week in an asynchronous format. There are synchronous lab hours reserved every week for students to complete work with an instructor present. Additional support is available synchronously via student student hours as well as online asynchronously. Attendance is taken every Wednesday.  Students must complete 100% of the assigned work to qualify as present for the week. 

Credential Information
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